The Unprofessional Roaster: When Customer Service Goes Awry
You order premium coffee beans, expecting a rich, aromatic brew. But what you get is a bag filled with more chaff than beans, and a taste that's anything but delightful. That was my recent experience with Redber's Guatemala Antigua, a bitter, woody concoction that left me questioning the quality of their roasting process. I had high hopes for this direct purchase, having encountered stale coffee from other sellers on Amazon. I even emailed Redber ahead of time to ensure freshness. But what arrived was a bag full of beans mixed with an excessive amount of chaff. The coffee tasted extremely…